Payment and Refund Policy

Last updated: 21 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of access to the Course A newsroom production platform offered by newstrixnu. The platform provides training and resources on editorial structure, studio reports, camera setup, audio preparation, and smooth workflows for professional news delivery. It covers subscriptions, one-time course purchases, and related digital services delivered to customers in the United Kingdom. The policy explains how payments are handled and under what circumstances refunds may be issued, ensuring compliance with UK consumer protection laws including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Prices, Currencies, Taxes, and Any Additional Charges

All prices on the platform are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the current UK rate where applicable. No hidden charges apply to standard subscriptions or courses. However, if a customer requests additional customisation or premium support beyond the standard offering, extra fees may be quoted separately and agreed before any charge is made. Currency conversion fees charged by banks or payment providers are the responsibility of the customer and are not controlled by newstrixnu.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards processed through secure third-party gateways. Payment authorisation occurs immediately upon order submission. All transactions use encryption and comply with Payment Card Industry Data Security Standards. newstrixnu does not store full card details. Authorisation confirms that funds are available but does not complete the contract until order confirmation is issued.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an email confirmation after completing payment. This confirmation details the specific course access granted, start date if applicable, and subscription term. Until this confirmation is sent, no binding agreement exists. Digital access credentials are provided within the confirmation or shortly thereafter via your account dashboard.

Cancellation Rights and Applicable Cancellation Periods

Under UK law you have a 14-day cooling-off period from the date of contract formation during which you may cancel without providing a reason. For digital content, this right is lost once download or access begins if you have consented to immediate performance. Subscriptions may be cancelled at any time after the cooling-off period, with access continuing until the end of the paid period. No partial refunds are available for mid-term cancellations outside the cooling-off window.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available during the 14-day cooling-off period if no substantial access has occurred. Once a course module has been viewed or downloaded, eligibility ends. Non-refundable items include completed workshops, customised training materials, and any promotional bundles where the discount was conditional on full term commitment. Refunds are not provided for change of mind after the cooling-off period or for failure to meet technical requirements on the customer side.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, email [email protected] with your order number, full name, and reason for the request. Include the date of purchase and details of any access used. Requests must be submitted within the applicable time limits. newstrixnu will acknowledge receipt within two working days and may request additional verification such as proof of identity to prevent fraud.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each request is reviewed within 10 working days. We assess whether access was used and whether the request falls within policy terms. You will be notified by email of approval or rejection, with a clear explanation if rejected. Approved refunds are processed without further action from you.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Processing takes up to 14 days from approval, though most appear within 5-7 working days. Bank or card issuer processing times may add further delay. No refund is issued in alternative forms such as cash or store credit unless expressly agreed.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital content access begins immediately upon confirmation, waiving the cooling-off right once you click to start. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms stated at purchase; early termination of a discounted term may require repayment of the discount amount.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in access suspension until resolved. Duplicate charges are investigated and refunded automatically if confirmed. Chargebacks are treated as disputes and may lead to account review. Suspected fraud triggers immediate account hold and reporting to relevant authorities while preserving evidence under data protection rules.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including the right to services of reasonable quality and the right to a refund if services are not as described. UK GDPR and the Data Protection Act 2018 govern how your personal data is handled during payment and refund processes. The Privacy and Electronic Communications Regulations also apply to any marketing communications related to these transactions.

Contact Route, Policy Changes, and Last-Updated Date

For questions about payments or refunds contact [email protected] or write to News UK, 1 London Bridge Street, London, SE1 9GF, United Kingdom. This policy may be updated periodically to reflect legal changes; the version date at the top indicates the current text. Previous versions are available on request. Your continued use of the platform after updates constitutes acceptance of the revised terms.